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The person deciding on my dispute did not allow me to provide evidence

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Users questions:Hello, I have made an order #1112319955 and one of the items did not work. The seller did not help me and I have submitted a complaint #1101222215 with error screenshot as attachments but the person who has been reviewing the complaint asked to provide a video instead, setting the time limit to ridiculous 3 (THREE!) days. I was on a vacation then and was not able to achieve that. I have asked the arbiter to extend the time limit but got no response. I have made the evidence video: https://www.dropbox.com/s/f7ie2zdejhutq8a/MOV_0064.mp4 https://www.dropbox.com/s/nyetyp8ocwn7fc0/DSC_0066.jpg https://www.dropbox.com/s/0o3lz85ppwulwwt/DSC_0067.jpg two days after the time limit but i was not able to post in the complaint anymore. The arbiter has decided against me which is unfair because I was denied of my right to provide evidence. Now I do not feel myself protected while buying on Aliexpress anymore. This never happened with eBay although I had plenty of unfair sellers. eBay always resolved the claims into my favour. And I will have to close my account and return to eBay if the claim will not be resolved in fair manner. I demand that my evidence would be reviewed again. Please note that I do not demand immediate refund, I just ask for a fair judgement. Best regards, Stanislav Domaratsky
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