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payment made in full 100% but no B/L after a month

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Users questions:I contacted the person in this company listing on Alibaba.com and got a quote. The conversation went well and I decided to pay on Feb15th, 2012. I wire transferred them 20k+ USD for the machines. This is a significant money. I checked their website. It is registered by the company. Everything seems to be legit. The contact person is Mr Yanzhao Ma. He is very responsive at first and even after the date I paid untill Feb27th when he stopped replying my email. I asked if they shipped out my machines and requested Bill of lading but they did not provide. It is almost a month now. Not only my store stucks on construction ( the drawing was based on their specs and dimensions) but also I will have to pay rent for that. Their website is www.icecream-machine.com or www.ice-cream-machine.net. They recently changed one of their contact person to Nicole Chen. I even called their company in China and was told Mr Yanzhao was working and he arranged the shipping already but there are no documents. The payment was made to the bank of the company not person. And this is a 5th year gold supplier. I understand if they ship sea freiight it will take long but at least give me bill of lading or some documents to track the shipment. I paid additional 480 USD for shipping. Can anybody help? I was told they will have B/L for me yesterday, then today but nothing till now. Im really panic now. I think I need to call the FBI or something
Experts answer:Hello Zack, I have check all the information about this company and it is legally established in China, they are 5 years golden supplier, their own website has 4 years, but as I always say: legal does not mean reliable. I think you dont have to panic, this company has a ICP number: 10213047, you can go to http://www.miibeian.gov.cn/ and verify them. This is good for you, beacuse this company has passed many chinese control process to obtain the ICP, if the try to cheat you, you are covered. You should complaint first to Alibaba Help center, they will solve the problem soon I guess, here is the link (mark the last option "other", and a new window will be open) http://www.3466.cn/help/contact-us.html#askquestion?tracelog=24581_homepage_SSC Directly here: http://portal.manjushri.3466.cn/portal/portal/init.jspa?instanceCode=ALIR00001293&scenceCode=SCEN00001431&digest=0c13fe985205c6b2db462d4b32531779 Hope this helps and remember to act with calm and using all the tools you can find. Good Luck Chris from Decal trademark
Experts answer:I visited the link which you provided above, but I found this company is not a member of alibaba. Is it a 5th year gold supplier? Where did you get this information? The bill of lading can be issued by shipping company within 5 days after the ship leave loading port.
Experts answer:http://zjyuzhou.en.3466.cn/ this is the website on alibaba. last time I check Mr Yanzhao Ma still is the contact person
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